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RiA Vape Help — Top Questions

How long does shipping take?

Orders dispatch same-day on weekdays from our Oshkosh, WI warehouse. Most US addresses receive delivery in 2–5 business days under standard ground shipping. Full details on /shipping-policy/.

What payment methods does RiA Vape accept?

Cash on Delivery (COD) only at this time. Pay the driver on arrival — no card or wallet data is collected at checkout.

How do I activate the NV30K for the first draw?

Remove the silicone seal from the mouthpiece and the bottom airflow port, then take a light first draw — the aurora screen lights up to confirm activation. The device is draw-activated, no buttons. See the full setup guide.

How do I charge the NV30K?

Use any standard USB-C cable into the bottom-edge port. Full recharge from 5%→100% takes ~47 minutes on a 5V/2A wall brick. Aurora screen brightness indicates battery state.

Is the RiA NV30K refillable?

No. The NV30K is a sealed pre-filled closed-pod system. Refilling, opening or modifying the device is not supported and voids the warranty.

What is the warranty?

Each device carries a 7-day DoA warranty. Contact service@ria-vape.com within 48 hours of delivery for free replacement on defective units. Unopened devices are returnable within 30 days under our refund policy.

How do I verify my device is authentic?

Every NV30K ships with a scratch-off authenticity code on the box. Scratch the silver panel and enter the code on the /verify-product/ page to confirm.

Contact RiA Vape Customer Service

If your question isn't covered above, reach the RiA team at service@ria-vape.com — typical reply within 1 business day. Livechat is open Mon–Fri 9 AM–6 PM CT. For the full inventory of self-serve resources, see our contact page.