Contact RiA Vape Customer Service — Three Ways

• Email — service@ria-vape.com. Typical reply within 1 US business day.
• Livechat — bottom-right of every page on this site; open Mon–Fri 9 AM–6 PM CT.
• Postal mail (warranty returns only) — RiA Vape Customer Service, 1021 Newton Ave, Oshkosh, WI 54901.

What Customer Service Can Help With

• Order status & tracking — covered on /order-tracking/; reach out if a tracking number hasn't moved for 72 hours.
• Device defects (DoA replacement) — 7-day window from delivery. Include order number + a short note describing the issue.
• Authenticity verification — use /verify-product/ first; we reply within 24 hours if the scratch-off code reads invalid.
• Wholesale enquiries — licensed US vape shops only. Apply via /ria-vape-wholesale/.
• Refund & returns — defective devices replaced within 14 days; unopened products returnable within 30 days per our refund policy.
• Press / collabs — email service@ria-vape.com with "Press" in the subject; routed to the brand team.

Warehouse & Dispatch — Oshkosh, WI

All US orders ship from our Oshkosh, WI warehouse at 1021 Newton Ave, Oshkosh, WI 54901. Orders dispatch in under 24 business hours. Most US addresses receive delivery in 2–5 business days. Walk-in pickup is not available — the warehouse is a fulfillment facility, not a retail storefront. For local buyers in the Oshkosh area, the fastest route is still ordering online with Cash on Delivery; sub-24-business-hour dispatch typically means a next-day arrival.

Before You Email — Quick Self-Serve

Most common questions resolve faster on our help center, the shipping policy, or the refund & returns policy. For device-specific setup or charging questions, see RiA NV30K instructions. If your question isn't covered, email service@ria-vape.com — we'd rather solve it than have you wait.