Contact RiA Vape Customer Service — Three Ways

• Email — service@ria-vape.com. Typical reply within 1 US business day.
• Livechat — bottom-right of every page on this site; open Mon–Fri 9 AM–6 PM CT.
• Postal mail (warranty returns only) — RiA Vape Customer Service, 1021 Newton Ave, Oshkosh, WI 54901.

What Customer Service Can Help With

• Order status & tracking — covered on /order-tracking/; reach out if a tracking number hasn't moved for 72 hours.
• Device defects (DoA replacement) — 7-day window from delivery. Include order number + a short note describing the issue.
• Authenticity verification — use /verify-product/ first; we reply within 24 hours if the scratch-off code reads invalid.
• Wholesale enquiries — licensed US vape shops only. Apply via /ria-vape-wholesale/.
• Refund & returns — defective devices replaced within 14 days; unopened products returnable within 30 days per our refund policy.
• Press / collabs — email service@ria-vape.com with "Press" in the subject; routed to the brand team.

Warehouse & Dispatch — Oshkosh, WI

All US orders ship from our Oshkosh, WI warehouse at 1021 Newton Ave, Oshkosh, WI 54901. Same-day dispatch applies to orders placed before 2 PM CT on weekdays. Most US addresses receive delivery in 2–5 business days. Walk-in pickup is not available — the warehouse is a fulfillment facility, not a retail storefront. For local buyers in the Oshkosh area, the fastest route is still ordering online with Cash on Delivery; same-day dispatch typically means a next-day arrival.

Before You Email — Quick Self-Serve

Most common questions resolve faster on our help center, the shipping policy, or the refund & returns policy. For device-specific setup or charging questions, see RiA NV30K instructions. If your question isn't covered, email service@ria-vape.com — we'd rather solve it than have you wait.